FAQ

Voice: 1-800-667-0677 / 1-206-724-6999  Fax: 1-206-629-7666  E-mail: dizard@dizard.com
 
505 Belmont Ave E. Unit 1004 Seattle, WA 98102
 
Canadian Address: P.O. Box 8330, Stn Central, Victoria, BC V8W 3R9
 
OUTSIDE OF NORTH AMERICA.  Phone: 1-206-724-6999 Fax: 1-206-629-7666
 
CITIES, MUNICIPALITIES, INSTITUTIONS, POOLS ETC: Please have your purchase order number ready if applicable, invoicing address, shipping address, and then your order information.
 
Credit cards have a 3.5% processing fee.
 
DUE TO THE RAPIDLY CHANGING CANADIAN DOLLAR, CANADIAN PRICING MAY NOT BE VALID.  PLEASE EMAIL FOR CONFIRMATION ON YOUR ITEM.
 
SALES POLICY: All prices are F.O.B. our warehouses unless specified otherwise. Shipping charges are prepaid and charged unless requested otherwise. Orders less than $50.00 are subject to a $5.00 service charge in addition to the delivery charge. Prices are subject to change without notice. Sales tax may apply. All orders with be confirmed via an order confirmation sent by DIZARD which needs to be signed and emailed or faxed back to consitute confirmation of an order and the establishment of a contract. On custom orders we may require 100% payment with order. Custom made merchandise and sales items are not returnable under any circumstances - other goods not returnable after 24 hours from receipt of purchase.  (See return policy on order confirmation). Merchandise returned for credit is subject to a 25% restocking charge, and requires prior approval by Dizard. By purchasing goods from Dizard a division of Swimmers World Limited through this website or our email, the purchaser agrees that the agreement of purchase and sale which arises from such order (the Agreement) shall be governed by the laws of the Province of British Columbia, in the Dominion of Canada. Any litigation arising with respect to the Agreement, including any litigation with respect to the goods supplied under the Agreement, shall be determined by the Courts of the Province of British Columbia and the parties hereto submit to the jurisdiction of such courts by their entering into the Agreement.
 
SHIPPING POLICY: Goods are sent at our discretion. To protect yourself against damaged goods please note the following:  Examine contents of the package at once for concealed damage. If carton shows sign of damage or contents are damaged, make notation on delivery receipt and request inspection by the transportation company. Claims for damage, visible or concealed must be filed IMMEDIATELY with most carriers. Any goods being returned for any reason must be sent pre-paid. We do not accept C.O.D. freight charges.  Delivery on large/freight items is to a dock.  There is a surcharge for residential delivery, a truck with a lift-gate or other services such as inside delivery.



Email us at dizard@dizard.com for pricing